We’re a small, family-run business based in Stockport, Cheshire. We make and sell hand-poured soy wax candles and melts with love online, at makers’ markets, and from our home. We care about your privacy and want you to feel safe when you shop with us. This policy explains how we collect and use your information.

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​1. The Information We Collect

​When you interact with us, we may collect:​​

• Personal Details: Your name, email, phone number, and address

• Payment Details: Credit/debit card information (handled securely by our payment providers)

• Account Details: If you create an account on our website

• Website Info: IP address, browser type, device info, and cookie data

• Location Info: For delivering your orders

• Marketing Preferences: If you sign up for our newsletter or special offers​​

​We only collect the information we need to provide our products and services to you.

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​2. How We Use Your Information

We use your information to:

• Process and deliver your candle and melt orders

• Communicate with you about your orders and any questions you have

• Send newsletters and special offers if you’ve opted in

• Improve your experience on our website

• Comply with legal and tax requirements

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​3. How We Use Your Information

We may share your information with trusted partners to help us run the business smoothly:

• Payment Processors: For secure payments (e.g., Stripe, PayPal, Square)

• Delivery Services: To get your candles and melts safely to you

• Analytics Tools: To understand and improve our website (e.g., Google Analytics)

• Advertising Platforms: For social media and Google ads

• Email Marketing Services: To send you updates and promotions (e.g., Mailchimp, Klaviyo)

We never sell your personal information.

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​4. Your Rights

You have full control over your personal data:

• Ask for a copy of your information

• Correct or update anything that’s wrong

• Request deletion of your data

• Opt-out of marketing emails

• Withdraw consent at any time

To exercise your rights, just email us at julie.brassington1970@gmail.com.

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​5. Cookies

We use cookies to make our website easier and more enjoyable to use. You can adjust your browser settings if you’d like to manage cookies.

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​6. Keeping Your Information Safe

We take care to protect your information, but no system is completely perfect. We use industry-standard security measures to keep your data safe.

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​7. Changes To This Policy

We may update this policy occasionally. The latest version will always be available at winstonearlecandles.com/privacy-policy.

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​8. Get In Touch

If you have any questions or concerns about your data, please reach out — we’re happy to help:

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Contact: Julie Brassington
Email: julie.brassington1970@gmail.com

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